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Build an Unstoppable Business with our Experts Masterclasses

|| Featured Masterclass ||
Customer Experience - From Maximizing Sales to Growing Advocacy

If you intend to run a successful business in 2020 and beyond, there's no way around CX, Customer Experience.

CX – Customer Experience is a reality of business. And the longer you put it off, the more sales and growth you’ll miss out on. Customer experience, also known as CX, is your customers‘ holistic perception of their experience with your business or brand. CX is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product/service they bought from you.

Our goal with this 2-day masterclass is to offer practical, hands-on, up-to-date skills and strategies which you can use to supercharge your sales, even if you’re an absolute ‘beginner’ with CX.

Designed by Mind Cloud Academy  and Expert Kenneth Wong, delivered in partnership with AREA 2071, the masterclass will cover the core components of an effective CX experience 2020, and show you how to create a successful strategy for your startup or business.

Here’s what you’ll do and learn in this masterclass.

In the first half of the masterclass, we will learn together:
– What is CX and how to use it to go from writing your business model to execution
– CX and your brand, and why it is important
– Traditional vs new segmentation design; and choosing your segments
– Basic journey mapping
– Voice of customer (VoC), and VOC metrics

You will also discover best case studies and practices for creating CX strategies, as well as the keys to a greater profits.

The second half of the masterclass is where the rubber meets the road. We will learn together:
– Emotional curves and introduction to PURR
– How to build your survey using the customer journey
– Mapping Voc to PURR
– Designing for change

Who will benefit from this masterclass?
– Startups, small business owners
– Corporate functions such as Finance, Marketing, Product Management/Development, Innovation, Strategy

Meet your Expert!

With over 20 years of experience ranging from startups to MNCs, Kenneth Wong is a veteran in the telecommunications and online service space, having held roles in strategic and operational capacities.

A certified Customer Experience Management (CEM) professional, Design Thinker from Stanford’s d.school, and AGILE ScrumMaster(tm), Kenneth’s experience and skills in strategy development, product design, and go to market expertise lend valuable weight to his ability to deliver meaningful and engaging training and coaching for teams and individuals alike.

Kenneth’s success stories:

– du’s CX transformation from product centric to customer centric in a complex, multi-cultural, matrix organization

– in 1998, built from scratch a startup that developed one of the world’s first and most sophisticated online business management platforms to launch a complete online business solution in hours, not months
USP of working with me:
My trainings are interactive, non-directive and engage around participant examples. Discussions are encouraged with a lot of hands-on activities. Experience and see CX in context, not just general theory/concepts. And i am really passionate to work with you!

 

 

Ready to learn CX – Customer Experience?

Just follow the link below…

2-Day Masterclass Dates

 April 4 & April 11, 2020

Tuition
2999 AED

Location
AREA 2071, Emirates Towers

Mind Cloud Academy – Masterclass Registration

By filling this form, we confirm your registration to the masterclass. A PayPal invoice will be generated for you and sent to your email, and you can pay it with your credit card.

We also invite you to attend our activation Free-Workshops, to meet the expert in person and get a feel about the masterclass!

You will definitely enjoy it and learn what you are missing in your CX…

Free-Workshops Dates
March 9 or March 16, 2020

Location
AREA 2071, Emirates Towers

How much is having a weak CX costing you? How many people are passing up your products and services? How much sales are you missing out on? A lack of customer experience skills and a clear strategy may already be costing you a great deal.

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